Frequently Asked Questions
Feel free to use to the contact page to be touch, or direct any questions to:
Please note, we are not able to take custom orders and no longer offer wholesale.
How long until I receive my purchase?
Most bags are in stock and ready to ship, and we ship weekly on Mondays and Wednesday. Bags now ship
USPS priority with signature required. For items marked as "made to order", please allow 2 weeks for your bag to be made.
How do I clean my bag?
WAXED CANVAS: Avoid harsh soaps and detergents on the exterior of the bag as they can break down the wax finish. Brush off dirt with a clean, medium bristle brush (like an unused toothbrush or shoe polish brush) and spot clean with water. Air dry, re-wax as needed. The liner can be spot cleaned with mild soap and warm water.
LEATHER: Wipe down with a soft damp cloth, condition with you favorite natural leather conditioner. Always allow wet leather to air dry.
Can I re-wax my bag?
Why yes you can! Waxed canvas is a durable, long lasting material and over years of use you may find the water repellent wax finish wearing thin. You can use products like Martexin Original Wax or Otterwax on your bag. A quick internet search will yield lots of instructionals and videos on the specifics of re-waxing canvas.
Do you offer wholesale?
Sorry, we no longer offer wholesale.
Do you have a storefront I can visit?
We have retail installation at Maple Street Denim in Old Oakland. If you don't see the style or color you are looking for there, feel free to get in touch!